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Forever Policy Product Care
We stand behind everything we make. If your METHOD SEVEN product fails due to defect in materials or workmanship, we will repair it at no cost. If we determine that a repair is not possible, we will replace your product with the same or nearest model at our option. Normal wear and tear, including scratches, are not covered.
Please mail your glasses to us directly at:
Method Seven
Attn: Warranty Returns
1010 Fair Avenue, Suite K
Santa Cruz, CA 95060
Be sure to include the following information:
- Name
- Phone #
- E-mail Address
- Return Mailing Address
- Description of Damage or Defect
We highly recommend you insure and track your shipment to us. We are not responsible for products lost during shipping. You are responsible for the cost of shipping to us, and we will cover the cost of return shipping. *Customers outside of the U.S. please contact Customer Service directly for warranty claim support at customerservice@methodseven.com.
Forever Policy
Damage due to normal wear and tear (including scratches, shatters, accidents, and broken hinges) can sometimes be repaired at a reasonable cost. If a repair is not possible, we will replace your originally purchased product for 50% of the current retail price. If the model you originally purchased is no longer available, you will be issued the equivalent credit towards another product. The originally purchased product must be retired to METHOD SEVEN. Prescriptions and lost glasses are not covered.
Please mail your glasses to us directly at:
Method Seven
Attn: Forever Policy
1010 Fair Avenue, Suite K
Santa Cruz, CA 95060
Be sure to include the following:
- Name
- Phone #
- E-mail Address
- Return Mailing Address
- Description of Damage or Defect
We highly recommend you insure and track your shipment to us. We are not responsible for products lost during shipping. You are responsible for the cost of shipping to us, and we will cover the cost of return shipping. *Customers outside of the U.S. please contact Customer Service directly for warranty claim support at customerservice@methodseven.com.
Product Care
For the best experience with your eyewear, tighten the hinge & frame screws occasionally. Hooking temple pieces onto your shirt collar can loosen screws and should be avoided. Clean your glasses frequently, and store them in their M7 case and pouch. Clean by blowing away loose dust and debris, then run warm water over the lenses and frames. Dry using the included microfiber bag or optical cleaning cloth. When a deeper cleaning is required to remove oil or sunscreen, use a small drop of gentle hand-soap between your thumb and forefinger and gentle pressure to wash the lenses. Resin buildup can be safely removed by applying a small drop of coconut oil and rinsing with warm water. Approved “sunglass cleaners” are ok (we like Zeiss lens cleaner, make sure your cleaner says "for coated lenses"), but avoid household glass cleaners and any that may contain ammonia or alcohol. Sunscreen, sweat, hair products, and cosmetics should be immediately washed away as they can damage coatings. Never use paper towels, tissue or t-shirts to clean or dry lenses. We recommend avoiding cleaning wipes as they tend to wear out coatings and some scratch lenses. Occasionally wash the microfiber bag in the laundry, embedded dust or debris can cause damage. Lens scratches or damage due to improper care are not covered under warranty.
